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What if Samsung determines that my device does not meet the minimum conditions or that my device is not eligible for the program?.

If you do ship accessories back with the device, we will not return those accessories. Trade-in value is available only for the device. No – you should ship only the device, including S-Pen for Galaxy phones, to Samsung, and if you no longer need them, discard the other accessories following your local trash and recycling regulations.

When I ship back to Samsung the device I’m trading in, should I send the charger, case, or other accessories with the device?.

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The FCC ID number can also be found in the user manual for each device. Sometimes it may be necessary to remove the battery pack to find the number. The FCC ID number can usually be found printed somewhere on the mobile device. H) Your device must be labeled with an FCC ID to show that it is certified for use in the United States under applicable FCC regulations.

G) Before sending your device to Samsung, you must perform a factory reset on it and remove all personal information.

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Leased devices are not eligible.į) Reactivation Lock, Google Factory Reset Protection, iCloud and Find My iPhone, or any other anti-theft locking software must be disabled on your device

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If a cracked-screen promotion is available, your device may have a cracked front screen, but all other conditions apply ĭ) Your device must not be on a banned list of any kind Į) At the time of trade-in, you must be the owner of the device.

Corroded charging port, SIM, or battery terminal contacts.

Your trade-in device must meet the following eligibility requirements:Ī) Your device must power on, hold a charge, and not power off unexpectedly ī) Your device must have a functioning display with no black spots or dead pixilation of any kind Ĭ) Your device must have no breaks, cracks, or other defects that go beyond normal wear and tear, including but not limited to:

What requirements does my device have to meet in order for me to receive the trade-in value?.

View the Samsung Trade-In Program Terms and Conditions for more information. The instant trade-in credit for trading in a smartphone or a tablet applies only to new Samsung devices – not to certified pre-owned devices. The Samsung Trade-In Program allows customers to trade in an eligible device and receive an instant trade-in value toward the purchase of a new qualifying Galaxy device.

You'll also find answers to common questions about the trade-in process below.

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Ready to trade in your old device? Learn how to prepare your old device for return by properly resetting and removing sensitive information. If you cannot send your package using FedEx, you can use an alternative shipment service but must include the bottom half of the pre-paid mailing label inside the package to help up track your order. Do not drop the package in a FedEx box because we will not be able to confirm your shipment.

Please take the package to a FedEx Ship Center and hand it to a representative. Step 5 - Drop the box at a FedEx Ship Center If you do not have a printer, the FedEx Ship Center can print the label for you. Remember to remove or cover any old shipping labels.

Please tape all four sides of the label with clear packing tape to the outside of the box. Your shipping label is attached to your trade-in welcome email. Step 4 - Attach your pre-paid shipping label Use clear packing tape to seal all open edges on the shipping box. Remove and place the lower half of the shipping label, provided via email, inside the box to ensure your order is processed correctly. Step 2 - Place the device in the center of the shipping boxĬushion the device on all sides to prevent shifting that could damage the device in transit. Wrap the device with plenty of packing material such as recycled or reused paper, bubble wrap, or foam.